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Frequently Asked Questions
Is it safe to use PDFasset? Will my files be leaked?
We respect your right to privacy. The PDFasset site uses an encryption processing mechanism, and the file transmission is encrypted by SSL. All uploaded files are automatically deleted from our server within one hour after the file processing is complete.
What are the benefits of a paid subscription?
With a paid subscription, you will receive the following benefits:
Unlimited use of any function of the website
Unlimited document processing size
Unlimited document processing pages
Exclusive VIP customer service
How do I automatically renew my subscription service?
If you purchase a continuous subscription service, such as a monthly or annual subscription, it will be automatically renewed until you cancel it.
Where can I pick up my subscription invoice?
Move the mouse to the avatar in the upper right corner of the page, click "Account", then "Purchase Records", and finally click "Invoice" to access your subscription invoice.
How do I change my account password?
Move the mouse to the avatar in the upper right corner of the webpage, click "Account", then "Change Password" to enter the current password, enter the new password, and click "Save Changes" to change the account password.
I want to cancel my PDFasset subscription, what should I do?
Move the mouse to the avatar in the upper right corner of the page, click "Account", then click "Cancel subscription" to proceed with the cancellation.
Do you provide after-sales service?
Yes, we provide 24/7 service, and we will do our best to reply to all emails within 24 hours.
I have a question not listed here. What should I do?
Please email us and we will get back to you.
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