Hot Search Terms

Common Problem

The following frequently asked questions should help you

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    Is it safe to use PDFasset? Will my files be leaked?

    We respect the right to privacy. The PDFasset site adopts an encryption processing mechanism, and the file transmission is encrypted by SSL. All uploaded files are automatically deleted from our server within one hour after the file processing is completed.

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    What are the benefits of a paid subscription?

    With a paid subscription, you will receive the following benefits:
    Unlimited use of any function of the website
    Unlimited document processing size
    Unlimited document processing pages
    Exclusive VIP customer service

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    How do I automatically renew my subscription service?

    If you purchase a continuous subscription service, such as continuous monthly subscription, annual subscription, etc., the subscription will be automatically renewed until you cancel it.

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    Where can I pick up my subscription invoice?

    Move the mouse to the avatar in the upper right corner of the page—click “Account” information—click “Purchase Records”—click “Invoice” to receive your subscription invoice.

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    How do I change my account password?

    Move the mouse to the avatar in the upper right corner of the webpage—click "Account" information—click "Change Password" to enter the current password, enter the new password, and click "Save Changes" to change the account password.

  • item.title

    I want to cancel my PDFasset subscription, what should I do?

    Move the mouse to the avatar in the upper right corner of the page - click on "Account" information - click on "Cancel subscription" to cancel the subscription

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    Do you provide after-sales service?

    Yes, we provide 7*24 hours service, and we will try our best to reply all emails within 24 hours.

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    There is no question I want to ask here?

    If there is no question you want to ask here, please email us.

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